Return & Refund Policy

At Arzopa, we want you to feel confident when shopping for wall art from our online store. If you are not completely satisfied with your purchase, our 14-day return policy gives you an opportunity to request a return for an eligible product.

This policy explains how to request a return, how returns are processed, and when you can expect your refund.

1. 14-Day Return Period

You may request a return within 14 days of receiving your order.

To start a return, please contact Arzopa within the 14-day return period. Requests submitted after this period may not be eligible for a return or refund, except where otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should generally be:

• In its original condition
• Unused or in resalable condition
• Returned with its original packaging where reasonably possible
• Accompanied by your order information or order number

Certain products or circumstances may be excluded from return eligibility where permitted by applicable law. If you are unsure whether your item qualifies, please contact our customer support team before sending it back.

3. How to Request a Return

To request a return:

1. Contact Arzopa within 14 days of receiving your order.
2. Provide your order number and the reason for the return.
3. Our support team will review your request.
4. If your return is approved, we will provide instructions for returning the product.
5. Send the product according to the return instructions provided by our team.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

4. Return Processing Time

Once we receive your returned product, Arzopa will review and process the return.

Our standard return processing time is up to 3 business days after the returned item is received.

Processing may take longer in exceptional circumstances, such as unusually high return volumes or issues requiring additional review.

5. Refunds

After your return has been approved and processed, an eligible refund will be issued to the original payment method used for the purchase, unless otherwise required or agreed upon.

Refund processing begins after the returned product has been received and the return has been approved.

Your payment provider or financial institution may require additional time to make the refunded amount available in your account.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label, if applicable

Our team will review the information and provide appropriate instructions for the next steps.

7. Items Damaged During Return Shipping

Customers should package returned products carefully and follow the return instructions provided by Arzopa.

If a returned item is damaged because it was inadequately packaged or handled during the return shipment, the return or refund may be affected to the extent permitted by applicable law.

8. Refund Delays

If your refund has been approved but you do not see the funds in your account, please allow additional time for your bank or payment provider to complete the transaction.

If you still have not received your refund after the applicable processing period, contact us and we will help you investigate the status.

9. Cancellations Before Shipping

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests submitted before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

For online orders, shipping representations and delays may also be subject to applicable federal requirements. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for stated shipping times and provides specific requirements when a seller cannot ship within the promised period.

10. Shipping and Return Costs

Unless otherwise stated by Arzopa or required by applicable law, return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can provide the appropriate instructions.

11. Exchanges

If you would like to exchange a product, please contact our customer support team. Depending on product availability and the circumstances of your request, we may provide return and reorder instructions rather than a direct exchange.

12. Contact Us

If you have questions about a return, refund, damaged product, incorrect order, or cancellation, our customer support team is here to help.

Arzopa
Website: arzopa.shop
Contact Us: Contact Us

Live Chat: Chat with us live for immediate assistance.
Phone: +1 408-924-1800
Email: support@arzopa.shop
Address: 211 S 9th St, San Jose, CA 95112, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)